Savol & Fmark
Warranty Service Center
Dear Customers,
We have signed agreements with authorized service centers operating across the Russian Federation and launched a unified service hotline.
Unified Service Hotline
Calls are toll-free within Russia. This line is dedicated to Savol and Fmark warranty support only.
By calling this number, end customers can:
- Receive consultation on maintenance of products sold under Savol and Fmark trademarks.
- Find the address of the nearest authorized service center.
- Register a warranty case.
Warranty Service Terms
Free warranty service is provided under the following conditions:
- The fault is not caused by customer actions and is confirmed as a manufacturing defect.
- An authorized service center performs diagnostics and confirms the warranty case.
- Repair is provided free of charge within the warranty periods specified for products and components.
- Installation and operation conditions comply with requirements stated in the warranty card.
- The customer provides the required supporting documents when submitting a request.
When contacting a service center, the customer must provide:
- A properly completed warranty card.
- A cash or sales receipt confirming purchase.
If receipts, warranty card, or other proof of purchase are not provided, the warranty start date is calculated from the production date in accordance with the Law of the Russian Federation on Consumer Rights Protection dated February 7, 1992, No. 2300-1, Article 19, Part 2.
In all other cases, including operation violations, installation errors, or mechanical damage caused by the user, service and repair are charged according to service center tariffs.
We are committed to making the service process as convenient and fast as possible.